Freedom Forever Dealer Support

You are able to assist, respond, fix majority of the issues/requests that come your way with Dealer Support:

Apply the following questions before contacting Dealer Support:

1. Ask the user the type of support that they need.

Understand if their issue is related to Dealer Support, otherwise redirect accordingly.

2. Ask the user what SELF HELP steps did they take?

3. Ask the user who they have already contacted for assistance, and what information did that person/department provide?

4. See if you are able to use the tools and access available to you to see if you can: 

a) Resolve the issue, or 

b) Replicate the issue. If you are unable to replicate the issue then more than likely the issue is on their end with their device. Here are some troubleshooting steps: 

1) Refer to the Quick Links -see if you are able to find resolution here. 

2) Have the user logout and log back in. 

3) If this does not resolve the issue, then have the user clear their cache and cookies. 

4) If this does not resolve the issue, request that the user provide screenshots and provide a written explanation/description of the issue.

5. If an existing email thread already exists to Dealer Support, please continue with that existing email thread. In your email provide the info highlighted above along with information/answers to questions 2-4.

Freedom Forever Dealer Support Topics

These links redirect to the Network Resource Center